FAQ

What can I expect during my first massage?
You will be greeted by our front desk and asked to check in, allowing all paperwork to be filled and payment at the time of arrival. We provide hot tea and water for all our clients in the lobby room as well as magazines and a ‘massage plan sheet’ requesting you to explain what areas you’d like to have worked on, any past injuries, surgeries, etc. Your therapist will come meet you in the lobby and take you back to the massage room where you will further discuss your massage plan, including areas that have the most tension, which areas you would/wouldn’t like to be worked on, how much time you’d like your therapist to work in an area and to answer any other questions you may have before the massage begins. The therapist will step out of the room and allow you time to disrobe and lay on the table, either face up, face down or side-lying, as instructed by the therapist. When you are ready, the therapist will step back in the room to perform the massage, and will periodically check in on pressure and how you’re doing. If at any time you need the massage to stop or you have a question, be sure to let your therapist know. After the massage your therapist will step out of the room so you can get dressed, then meet them in the hallway for a bottle of water and to discuss any further questions you may have, suggestions by the therapist, and to show you out.

Do I need to disrobe for my massage?
We tell our clients to undress to their level of comfort. During the massage you will be completely draped with a sheet and blanket with only the area being worked on exposed. Some clients disrobe fully, while others are more comfortable leaving underwear on. We do ask that you remove any jewelry prior to your massage.

What if I need more/less pressure?
We always encourage clients to alert the therapist if the level of pressure needs to be adjusted throughout the massage. Communication is key to an amazing massage! You should also let the therapist know if more time is needed at a specific area of discomfort. Don’t be afraid to speak up! Your therapist can always change the massage plan in order for it to better fit your needs.

Should I tip my therapist/esthetician? How much should I tip?
Gratuities for are always greatly appreciated, but never expected! If you’d like to tip your therapist you may give it directly to the therapist, leave it in the room or at the front desk. Traditional tipping usually ranges from 15%-20%, but we leave it to the clients full discretion on the amount, and whether or not they’d like to.

How early should I arrive for my appointment? What if I’m running late?
Please arrive at least 10 minutes prior to your appointment. In the event that you are running late, we will make every effort to still conduct a full treatment session; however the session may need to be shortened if the therapist has another client scheduled afterwards. Please call us if you are running late.

Why is it important to drink water before and after a massage?
Drinking water in general is very healthy for your body, but it’s especially important to drink ample amounts of water before and after a massage as it aids your kidneys and various organs in disposing waste material. During massage, your muscles are stimulated in creating more blood flow that can circulate salts, lactic acids and other minerals that otherwise would have stayed stagnant in the body, and when they are forced to move and flow through your muscles and organs what better way than to aid the body in healing, than to keep it hydrated so you can remove waste product and replenish it with a ‘clean slate’. Not only is drinking water after a massage important though, it’s equally as important to keep your muscles hydrated before the massage since it allows the muscles to stay supple, allowing your therapist to perform a deeper, more therapeutic massage without [as much] muscle tension.

Will I feel sore after a massage?
You may experience some localized soreness one to two days following a deeper therapeutic massage, especially if you don’t get massage very often. This is common and will lessen with stretching and drinking water after your massage. We highly recommend the following to help ease soreness: stretching, staying hydrated, Epsom salt baths, applying hot packs.

How soon in advance should I book an appointment?
We try our best to fit your schedule but there are times, when schedules may conflict. So be sure to call up and see if we have anything available. Due to the nature of the business, certain seasons may be busier than others.